FAQ
- All
- Access
- Accommodation
- Facilities
Access
- What is the closest station to your hotel?
- Marutamachi Station on the Kyoto Subway Line
- Is there parking available?
- Our hotel does not have a parking lot.
The front desk can guide you to nearby coin-operated parking facilities.
Accommodation
- What time is check-in and check-out?
- Check-in time is 15:00 and check-out time is 11:00
- Can I leave my luggage before check-in?
- We can keep your luggage. Please inquire at our hotel front desk.
- Can I send my luggage in advance?
- Please send your luggage to the address below, indicating the stay date and the guest name.
*We cannot accept cash-on-delivery packages. Thank you for your understanding.
25 Marutamachi, Nakagyo-ku, Kyoto-shi
kyoto, 604-0077 Japan
Agora Place Kyoto Nijo, Tel: +81-75-211-0058 - Can children stay for free?
- Children can stay for free when sharing a bed with their parents.
This applies to children aged 0 to 6 years old. - What is the cancellation policy?
- Please cancel up to 2 days prior to your stay in accordance with the Terms and Conditions of Accommodation Contract.
After that, cancellation fees will be charged as follows:
Individual reservations: 100% of the room charge for no-shows, the day before or the day of the stay.
Group reservations: Please contact us for separate cancellation policy. - Can I stay with my pet?
- Pets are not allowed. (Guide dogs, service dogs and hearing dogs are permitted.)
- Can minors stay at the hotel alone?
- Minors may stay at the hotel with the approval of a person with parental authority. Please submit a consent form for all guests to the front desk upon check-in. If we deem it necessary, we may contact the person with parental authority. Please download the accommodation agreement form from the following link.
Accommodation Agreement PDF
Facilities
- Are there vending machines in your hotel?
- Located on the 1st floor.
- Is there a microwave oven in your hotel?
- Microwave ovens are located on guestroom 1st Floor.
- Is there a smoking area in your hotel?
- Our entire hotel, including the lobby and guest rooms, is a non-smoking facility. Please use the designated smoking area to the right after exiting the main entrance on the 1st floor.
- Can I use the Internet in your hotel?
- Internet access is available in your room. Wi-Fi (high speed wireless LAN) is also available in the lobby. Please inquire at the front desk for the password. Each banquet room also has its own Wi-Fi (high-speed wireless LAN).
- Is laundry service available in the hotel?
- We do not offer laundry services at the hotel.
Our front desk can guide you to nearby coin laundries. - Do you accept electronic money?
- We accept various electronic payment methods, including:
ID, Rakuten Edy, WAON, nanaco, Quick Pay, LINE Pay, Rakuten Pay, d Payment, PayPay, Merpay, au Pay, WeChat Pay, Alipay, UnionPay, Bank Pay, Japan Post Bank Pay, Aeon Pay, J-Coin Pay, BP Bank Pay, WESMO! and various types of transportation e-money. - Can I use a credit card?
- We accept various credit cards, including:
VISA, JCB, MasterCard, Diners Club, AMERICAN EXPRESS, UnionPay, and Discover.
Tap to pay(Apple Pay, Google Pay)
